Last updated on Mar 11, 2024
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Assess your risks
2
Develop your plans
3
Implement your controls
4
Train your staff
5
Review your processes
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6
Update your policies
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Here’s what else to consider
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Business operations are the activities and processes that enable your organization to deliver value to your customers and stakeholders. However, they also face various threats that can disrupt, damage, or destroy them. These threats can come from internal or external sources, such as human errors, cyberattacks, natural disasters, or market changes. How do you identify and mitigate threats to your business operations? Here are some steps you can follow.
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- Hargobind Singh Ahluwalia Information Security/ Head of InfoSec/CISO/ CISSP/CISA
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- Michael Colantonio
3
- Amin Loukil Business Continuity Manager @ Digital Realty | CBCI, CDCMP®,ITIL
2
1 Assess your risks
The first step is to assess your risks, which means identifying and analyzing the potential threats that can affect your business operations. You can use different methods and tools to conduct a risk assessment, such as SWOT analysis, PESTLE analysis, or risk matrix. The goal is to evaluate the likelihood and impact of each threat, and prioritize the ones that pose the highest risk to your business operations.
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- Michael Colantonio
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I would suggest that the first step is to know the business. What / who contributes to the over bottom line (as defined by the corporate mission statement). Separate the “loud voices) from the mission critical functions. From that , develop a matrix of functional flow. Then you are able to start the risk assessment.
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- Amin Loukil Business Continuity Manager @ Digital Realty | CBCI, CDCMP®,ITIL
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Risk assessment isn't a one-time event; it's an ongoing process. As circ*mstances change, new threats may emerge, and the impact of existing ones may evolve. Regularly reviewing and updating your risk assessment ensures that your business remains resilient and adaptable.
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2 Develop your plans
The second step is to develop your plans, which means preparing and documenting the strategies and actions you will take to prevent, respond to, or recover from the threats. You can use different types of plans, such as contingency plans, business continuity plans, or disaster recovery plans. The goal is to define the roles and responsibilities, the resources and equipment, the procedures and protocols, and the communication and coordination mechanisms for each scenario.
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- Hargobind Singh Ahluwalia Information Security/ Head of InfoSec/CISO/ CISSP/CISA
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Risk management must start with understanding the business context in relation to various internal or external factors like legal/regulatory compliance, people, critical suppliers, technology, geography etc that can impact critical operations/assets. The factors can then be assessed for the severity of of the impact and the relevant controls. The risk mitigation plan will allow business to optimally allocate resources with maximum benefits. BCM and DR plans are there to be used in the event of significant disruptions but there must be various other controls to be deployed as preventive/detective measures.
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- Michael Colantonio
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Blend into this a review of critical vendor incident response procedures and then a good avoidance or response plan can be developed. Vendor review is even more critical in a Cloud environment as several vendors may operate from the same cloud region. (Secondary but impacting failure).
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3 Implement your controls
The third step is to implement your controls, which means applying and testing the measures and mechanisms you have designed to reduce or eliminate the threats. You can use different kinds of controls, such as preventive controls, detective controls, or corrective controls. The goal is to monitor and evaluate the effectiveness and efficiency of your controls, and make adjustments or improvements as needed.
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- Amin Loukil Business Continuity Manager @ Digital Realty | CBCI, CDCMP®,ITIL
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Implementing controls is the bridge between planning and risk mitigation. It involves putting your risk management plans into action, testing the controls, and continuously monitoring and improving them to adapt to changing threats and circ*mstances. Effectiveness evaluation, feedback, and a commitment to adaptability are critical elements in this step of the risk management process.
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4 Train your staff
The fourth step is to train your staff, which means educating and empowering your employees and managers to understand and perform their roles and tasks in relation to the threats. You can use different methods and tools to train your staff, such as workshops, simulations, or online courses. The goal is to enhance the skills and knowledge, the awareness and attitude, and the behavior and performance of your staff.
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- Amin Loukil Business Continuity Manager @ Digital Realty | CBCI, CDCMP®,ITIL
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The best way to learn is through hands-on experience. On-the-job training can be highly effective for roles that involve specific risk-related tasks. High-pressure environments force us to think on our feet, collaborate under stress, and execute plans swiftly. In those intense moments, we discover the true extent of our capabilities.
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5 Review your processes
The fifth step is to review your processes, which means assessing and auditing the quality and compliance of your business operations in relation to the threats. You can use different standards and frameworks to review your processes, such as ISO 22301, NIST SP 800-53, or COBIT 5. The goal is to identify and address the gaps and weaknesses, the strengths and opportunities, and the best practices and lessons learned from your processes.
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6 Update your policies
The sixth step is to update your policies, which means revising and communicating the rules and guidelines that govern your business operations in relation to the threats. You can use different formats and channels to update your policies, such as manuals, newsletters, or webinars. The goal is to align and integrate your policies with your vision and mission, your values and culture, and your goals and objectives.
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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